Stellar Auto Loans Q&A

What you need to know about the Stellar Auto Loan Recapture Program

Over the years, we’ve had many people ask us: “How does the Stellar Auto Loan Recapture Program work?” For this article, we have compiled a list of questions and answers about our direct auto loan program. Our program’s marketing strategy is proven time and time again by the success of our clients.

Q. What changes do we need to make to our lending practices with the Stellar Auto Loan Recapture Program?

A. Your institution does not need to change any of your current practices. We use your current credit tier rates for auto loan amounts, remaining terms, credit score tiers, and suppress those leads that do not meet your customary derogatories/stipulations via our proprietary credit bureau data analytics. Applications are still processed through your normal channels to approve or deny the loan.

Q. How do you choose which prospects to target?

A. Stellar Auto Loans’ unique recapture program uses data mining of credit bureau consumer information. We find households that are paying a substantially higher interest rate on their auto loan than what your credit union would charge for the same credit score, remaining balance, remaining term, and meet your credit criteria. The key to success for the Stellar program is the data manipulation used to determine which prospects to target, as well as being able to have a unique example of the potential monthly, yearly, and lifetime payment savings from consumer to consumer if they were to refinance with your institution.

Q. We have tried other recapture programs and have had little success. What makes your program more effective?

Stellar uses a “7 Touch” process to communicate with prospective members that reside in the credit union’s field of membership.

  1. Multiple mailings
  2. Outbound and inbound call center
  3. Online web application portal designed with the credit union’s marketing appearance
  4. Reminder messaging
  5. Application process support
  6. Proprietary credit bureau selection model mirroring the financial institutions credit criteria
  7. Stipulations helps insure not only a good response rate of applications, but a high “look-to-book” rate

Q . How much does this cost our credit union? Is there a long-term commitment?

A. Stellar Auto Loan’s approach is in line with our clients’ results. Their success is our success, literally. We charge a contingency (success fee) for loans funded that are directly match to the Stellar prospects targeted. Our agreements allow for the institution to terminate the program at any time, with a 30-day notice.

Q. Are these applications shared with other institutions?

A. Applications are NOT shared with other financial institutions.

Q. What is your normal look-to-book rate on Stellar applications?

A. Our clients are averaging a 50% look-to-book rate on the prescreened applications. Our star performers have over a 70% look-to-book rate.

Q. How does this affect our indirect auto loan business?

A. The Stellar Auto Loan Recapture Program targets the potential members that your indirect loan channel missed. In addition, you keep all the non-interest income associated with this new direct loan, unlike an indirect loan.

Q.What types of applicants are generated for your credit union clients?

A. 95% of the applications are non-members that reside in our clients’ field of members and can become a members of the credit union. These new members become profitable members, and typically add additional products and services with their new direct relationship with the credit union.

If you have any further questions regarding The Stellar Auto Loan Recapture Program, please contact our founding partner of Stellar Auto Loans, George Monnier, at or call 402-708-2425.

Stellar Spotlight

Lawrence Jenkins – Inbound Representative

Lawrence joined the Stellar Auto Loans inbound team in 2019. One of Lawrence’s main joys in this position is his ability to assist our credit union client’s members to save money on auto loans. Customer service has been a mainstay of Lawrence’s career. He has worked in retail, hotel management and more recently, working with local political figures assisting their constituents.

Lawrence Jenkings

When not working, which according to Lawrence is not often, he enjoys monitoring local political happenings, gardening, and watching old movies. The tell-tale sign of someone who enjoys what they are doing is the feedback we receive from the people Lawrence has helped. It’s not uncommon for us to receive a call back from customers he has assisted thanking him for his professionalism and friendly demeanor.

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